General

    My new place of residence is in a different country. Can I still use my existing MyFestool account?
    That depends on your new place of residence. You can continue to view the data in MyFestool; however, the offers and range of services from MyFestool and the Warranty all-inclusive1 depend on your place of residence and may vary from country to country. This means that in some circumstances you may not be able to use all services. For example, we do not offer online repair requests in all countries. The services available in your country can be found in the MyFestool Terms and Conditions of Use and in the warranty conditions on the relevant Festool website for your country. You can find an overview of all countries at www.festool.com.
    What is MyFestool?
    MyFestool is your free, personal customer account, which you can access via our website or our Festool apps. MyFestool is available for private as well as corporate customers. Various services are available to you here. For example, you can register your tools for the Warranty all-inclusive 1, view your registered tools and their warranty periods, order a repair online, and search for accessories and spare parts for your tools. What's more, we provide you with the option of creating a wish list for products you are interested in. Corporate customers receive an expanded range of services from us, and you can invite your employees to MyFestool (without an existing MyFestool account).

    Registration

    How do I create a MyFestool account: via the Festool Work App?
    1. Download the Festool Work App (available free of charge from the app store for Android and iOS).
    2. After opening the app, you have the opportunity to link your MyFestool account with the app. To do so, please click "Log in". Or click "Create Free Account" to create a new MyFestool account.
    3. Please select your country and enter the details required, such as e-mail address, password, title, first name, surname, etc., and agree to the MyFestool Terms and Conditions of Use.
    4. You will now receive a confirmation e-mail sent to the e-mail address provided. Here, please click on "Confirm MyFestool registration" to activate your account. Please also note that the link is active for 30 days after receiving the e-mail. If you miss this deadline, we request that you begin the registration process again.
    5. Please log in to your account with your access details.
    6. Fill in your details in the required fields (telephone pin, private/corporate-> company name, title, first name and surname).
    I have received an invitation letter or invitation e-mail: How do I create a MyFestool account with it?

    So that you can see and manage your already registered devices in the machine overview in a MyFestool account, we have prepared a MyFestool account for you, which you can create using the individual invitation code in an invitation letter or e-mail sent to you.

    1. To activate your MyFestool account, scan the QR code or enter the following web address: https://login.festool.com/myfestool.
    2. Select your country and enter the following information: E-mail address, password and the invitation code from the invitation letter or e-mail in the following format: AAA-BBB-CCC-DDD. Then confirm that you agree with the MyFestool Terms and Conditions of Use.
    3. A confirmation e-mail will be sent to the e-mail address provided. Here, click on "Confirm MyFestool registration". Please also note that the link is active for 30 days after receiving the e-mail. If you miss this deadline, we request that you begin the registration process again.
    4. Please log in to your account with your access details.
    5. Fill in your details in the required fields (telephone pin, private/corporate-> company name, title, first name and surname).
    How do I create a MyFestool account: Via the website?
    1. Open www.festool.ie/myfestool and click on "Create new account".
    2. Select your country and enter the following information: E-mail address, password and confirm the MyFestool Terms and Conditions of Use.
    3. A confirmation e-mail will be sent to the e-mail address provided. Here, click on "Confirm MyFestool registration". Please also note that the link is active for 30 days after receiving the e-mail. If you miss this deadline, we request that you begin the registration process again.
    4. Please log in to your account with your access details.
    5. Fill in your details in the required fields (telephone pin, private/corporate-> company name, title, first name and surname).
    I have forgotten my password. What should I do?
    1. Please visit the following website: www.festool.ie/myfestool.
    2. Click "Reset password" and enter your e-mail address.
    3. You will receive an e-mail with which you can set a new password.
    I have not received a confirmation e-mail to log into MyFestool. What should I do?
    Please check the advertising and spam folders in your e-mail account, or use the search function to search for "MyFestool". If you cannot find the confirmation e-mail there, please contact our Festool customer hotline on Contact.
    What requirements are there for my password to log into MyFestool?

    Your password must fulfil the following criteria:

    • Contain at least eight characters
    • Use lower case and upper case letters
    • Contain at least one number and special character

    Edit profile/Delete account

    Can I change the language in my MyFestool portal?
    In multilingual countries, we offer the option to change the language in the header of your MyFestool area. The "Change language" function is unfortunately not available in the profile. Should this be required, please get in touch with our Festool customer hotline at Contact.
    How can I delete my myFestool account?
    You can delete your MyFestool account at any time in the menu under "My profile". As soon as a MyFestool account is deleted, the existing consent to advertising is also deleted. However, your warranty registration remains, since we require the details to process your warranty. Your data is anonymised as soon as the warranty claim expires (10 year spare part guarantee). When deleting your MyFestool account, we will additionally request consent to save your e-mail address for the rare occasion that we might need to retrofit or recall your purchased/registered device.
    Can I change my MyFestool account from a private account into a corporate account or from a corporate account into a private account?
    Unfortunately, it is not possible to change a MyFestool account from a corporate account into a private account or vice versa. Should this be required, please contact our Festool customer hotline at Contact.

    Manage company

    How do I add a new employee?
    1. Log into MyFestool using the following link www.festool.ie/myfestool.
    2. Simply log in to your personal MyFestool area and find the function to invite employees under "Manage company" or click on this link: www.festool.ie/myfestool/company-invitation.
    3. Enter your employee's e-mail address here. Please note that in order to send an invitation, there must be no existing MyFestool account. The employee's e-mail address now appears in the overview with the status "Open".
    4. After the employee has confirmed the invitation and completed their details in the MyFestool account, the status in the overview to "Confirmed". The employee can now view all of the company's tools and use additional functions.
    I have received an invitation from a colleague. What do I have to do to confirm it and to create a MyFestool account?
    1. As soon as you have been invited to MyFestool, you will receive an e-mail. Confirm the invitation by clicking on "Confirm MyFestool account now".
    2. The confirmation page opens automatically (your e-mail address is already filled in) and you can now set your password, confirm the MyFestool Terms and Conditions of Use and click on "Create your account".
    3. Now you can complete your details and view all of the company's tools and use additional functions in your MyFestool account.
    How do I delete an employee?
    To delete an employee, click on the bin in the overview of your "Manage company" area. You have to approve the deletion once more to prevent it happening accidentally. The employee is informed about the deletion via e-mail. Please note that in doing so, the corresponding MyFestool account of the employee is deleted.
    What options are available to me in the "Manage company" function in my MyFestool corporate account?
    For corporate customers, MyFestool provides the option to invite employees to the company using their e-mail address. Please note that an invitation can only be sent if there is no existing MyFestool account for the invited e-mail address. The invitee receives an e-mail, in which they can accept the invitation and complete the set-up of their MyFestool account. After registering, the employee is assigned directly to the corresponding company. The employee can now view all of the company's tools and use additional functions. Please ensure that the employee has the same rights and views in MyFestool as the "Host" MyFestool account. Invited employees can still be deleted at any time. In this instance, the corresponding MyFestool account of the employee is deleted.

    Warranty registration

    What is Warranty all-inclusive?
    With the wide range of services that are part of our Warranty all-inclusive1, your new Festool tool is fully covered during the first three years, allowing you to concentrate on what really matters: Your work. To benefit from the "Full repair, free of charge"2, "Replaced in the event of theft" and "Original parts guaranteed" services, you must register your tool free of charge within the first 30 days of purchase/delivery.
    My new place of residence is in a different country. Am I still entitled to the Warranty all-inclusive?
    The offers and range of services from MyFestool and the Warranty all-inclusive1 depend on your place of residence (not on the country in which you purchased the machine) and may therefore vary from country to country. The services available in your country can be found in the MyFestool Terms and Conditions of Use and in the warranty conditions on the relevant Festool website for your country. You can find an overview of all countries at www.festool.com after selecting the country required.
    Do I have to pay to register for Warranty all-inclusive? 
    No, registration is free of charge. The only requirement: You must register your tool for Warranty all-inclusive1 within 100 days of purchase. However, please note that for theft processing, costs may arise for the excess, and other costs in the case of a repair, (e.g. decontamination fee for H extractors).
    How can I register my tool for Warranty all-inclusive?

    The registration for the Warranty all-inclusive1 can still only be done by you as a customer, from 1st January 2021, exclusively in MyFestool. Please note that your dealer can no longer register the tool on your behalf. You can easily register your tool online in your MyFestool account within the first 100 days of purchase/delivery. You can access MyFestool via our website or the Festool apps.

    Registering via the website:

    1. Log into your MyFestool account at www.festool.ie/myfestool.
    2. Simply log in to your personal MyFestool area and find the form for warranty registration under "Register tool" or click on this link: www.festool.ie/myfestool/warranty-registration.
    3. Fill out the form in the following fields: Part number and serial number (you can find these details on the accompanying warranty card or on your machine's name plate), date of purchase/delivery (you can only enter a date here that is max. 100 days after purchase/delivery. Please enter the date specified on your proof of purchase or delivery note.). Upload your invoice/delivery note (please note the file size and format), enter your dealer's details (optional) and complete your details if required.
    4. You have successfully registered your machine and can download the warranty certificate in the machine overview at any time.

    Registering via the Festool Work App:

    1. Or use the Festool Work App (available for Android and iOS).
    2. Log into MyFestool to do so.
    3. Scan the barcode of your newly purchased machine or scan the barcode on the warranty card accompanying your machine or connect to a Bluetooth®-enabled tool, take a photograph of the invoice or delivery note, upload these and start taking advantage of the benefits provided by our "Warranty all-inclusive".
    4. You have successfully registered your machine and can download the warranty certificate in the machine overview at any time.
    Why do I have to register my machine myself and why can't my dealer do this for me (any more)?
    At Festool, we take data privacy seriously. We have therefore taken the decision that you must complete the warranty registration yourself so that you can decide how your data is processed. That is why from January 2021 you have the option to register the warranty for your tools exclusively in MyFestool. In this way, we are protecting you and your personal data by preventing your data from being forwarded to us without your knowledge, but we are also protecting the trade partner by preventing them from incorrectly handling your data and, of course, we are also protecting ourselves by preventing your data from being sent to us without your consent. In MyFestool, you always have full control, not only of your personal data, but also your Festool tools.
    How long do I have to register my tool?
    You have 100 days after purchase/delivery to register your tool for Warranty all-inclusive1.
    What do I need to register my tool?
    For this, you need the part and serial number of your machine, as well as the proof of purchase/delivery note and a MyFestool account.
    Why do I have to upload an invoice/delivery note in order to register for the warranty?
    Uploading an invoice is one of the conditions for obtaining the warranty. This is described as such in the warranty conditions. In accordance with the warranty conditions, registration is possible within 30 days of purchase/delivery; registration is not possible at a later date. In order to be able to match the purchase/delivery date, uploading a valid invoice or delivery note is required, as specified in the warranty conditions. The purchased Festool tool and the date on the invoice/delivery note are crucial for us to check; you may obscure other details, such as the customer number, price, etc.
    Will I receive confirmation after registering for Warranty all-inclusive?
    Yes, you will receive a confirmation e-mail, can view your guarantee certificate at any time after purchase in your MyFestool area and can also download it for long-term documentation.
    Does Warranty all-inclusive apply to all Festool products?
    Warranty all-inclusive applies to all Festool tools and other selected products, such as battery packs and chargers. If there is a warranty card enclosed in the Systainer or box of your product, you can register the device for Warranty all-inclusive. You can also find out whether registration is possible by reading the product function descriptions on our website. 1
    How can I register individual battery packs/chargers for warranty?
    Battery packs and chargers are accessories, but are still covered by our Warranty all-inclusive1. Battery packs and chargers cannot be registered via our online form for warranty. In the event of a warranty claim, we require a copy of your proof of purchase.
    I received my machine as a gift. Can I register it?
    To register for Warranty all-inclusive1, you will need the original proof of purchase/delivery note as proof. In addition, registration should take place no later than 100 days from purchase/delivery.
    I bought my machine second-hand. Can I register it?
    Warranty registration is available exclusively for tools purchased from a Festool dealer. If the used machine had already been registered by its previous owner and is still within the warranty, you can request that we carry over the warranty. To do so, you will need a copy of the warranty certificate or the reference number which can be found on it.
    I can't find my registered machine(s) in the tool overview. What should I do?
    Generally, you should be able to see all tools registered for warranty and their warranty periods in the tool overview. If, however, you cannot see a registered machine in the overview, this is for the following reason: If you registered a tool in the past without a MyFestool account, or if your dealer registered the machine on your behalf, the machine will not appear in the overview. If a tool is missing from the overview, please contact our Festool customer hotline via our contact form so that we can carry over your machine registration to your new MyFestool account.